Practical Tips & Techniques for Telephone Sales

The telephone is often the first line of defense/attack in sales. We use it for appointment setting, surveys and follow up. Many times we complete the entire sales cycle, including the presentation over the telephone.

This program will include specific techniques for successful phone sales including: voice mail, reaching the decision maker, listening and asking effective questions.

This will be a 2-way discussion of what you need to be prepared for to get ready and succeed.
Once people register for this event they will be able to post questions to the Box of Rain web site to be discussed at the event.

Jo Ann Kirby is a specialist in telephone techniques and effectiveness. She has 20 years experience in customer service, sales and sales management and an extensive background in training and development. Known throughout her career as a results-oriented coach and motivator of sales and service personnel, Jo Ann has worked with a wide variety of positions in different industries.

Throughout her career, Jo Ann has successfully created customer service, telemarketing and inside sales learning and development programs. She has created and implemented training programs in both large and small organizations. Her approach is hands on and practical with an emphasis on active coaching skills.

Jo Ann works with both individuals and organizations who want to improve their communication skills. Her background includes intensive, goal-oriented management positions in business to business and business to consumer environments. A member of the American Society for Training and Development (ASTD) and distributor for Inscape Publishing, she has studied training & development and organizational behavior/development intensively

This brainstorming session is geared to help small business owners, independent workers, and anyone who is thinking about starting a business and needs help. We are open to everyone. There is a minimal fee of $15.00 in advance and $20.00 at the door to cover expenses and continental breakfast.